Hello, Unable to set Custom form on Customer record

var createCustomer = record.create({
                type: record.Type.CUSTOMER,
                isDynamic: false,
                defaultValue: null
            });
            createCustomer.setValue({
                fieldId: 'email',
                value: context.email
            });
           createCustomer.setValue({
                fieldId: 'customform',
                value: "6"
            });

that looks right, assuming you are saving it down the line

Since you're creating a new record, I'd recommend using the defaultValue option for

customform

instead of setValue:

var createCustomer = record.create({
    type: record.Type.CUSTOMER,
    isDynamic: false,
    defaultValue: {customform: 6}
});

Assuming, of course, that 6 is a valid value for that field on Customer records.

Thanks @battk @MTNathan

you dont put xxx- in the form name if you want it to be chosen

Is it throwing an error or showing a different form when you load the record after the script runs? If it's the latter, perhaps that form is not set to

Store Form With Record

on the form setup page.

or the form simply isnt setup to be stored

XXX is just i put in chat to hide our firm name

In that case, check the form setup - there's a checkbox on the right side for

Store Form With Record

- if that's unchecked, it won't necessarily use that form next time you load the record. I believe it uses the preferred form the for record type but I don't know for certain; in our account I always make sure to check that box.

like @MTNathan said earlier, check if the store form is set

Yeah checking

'6'

works but not

6

? Oh NetSuite...

'6'

is also not working for me.

Huh, in that case it's hard to say why it's not working, the code doesn't appear to have any problems. My only other thought is that there may be another script overwriting the custom form or doing a redirect on beforeLoad of the record - does the url have a

cf

parameter when the record loads with a different form?

Let me check

Odd. Unfortunately, I'm out of ideas at this point - you may want to get in touch with NetSuite support in case they're able to track down what's happening on their end.

@MTNathan does this anything do here ?

That looks like it's just for the field help (that pops up when you click the field label). I haven't actually used that option since it was introduced but I'm pretty sure that's what that is, and I can't imagine that would affect the form itself.

ok @MTNathan @battk I think it was with subsidary settings we had I had set the customform at the end of customer save code and it did work for me Thanks for the help anyways 🙂 Really happy to have you guys really helpful.