This is kinda a question for both <#C29HQS63G|> an...
# suitescriptj
jen
03/12/2020, 9:18 PMThis is kinda a question for both #C29HQS63G and #C2C2JM29M but here goes. I'm trying to recreate a Workflow in SS2.0. One of the actions is a Create Record of type Support Case. Does anyone know what this field is? I can't see it on my Support Case form and I'm not certain the ID though I think it is "sendemail" judging from inspecting the element. I'm not even certain what this does....assume it's a non-stored field that indicates if the contact should receive a confirmation of the created Support Case? Or is it to the Assigned?
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battk
03/12/2020, 9:40 PMi would guess it corresponds to the Send to Customer field (
emailformj
jen
03/12/2020, 9:41 PMthat's what I was wondering. Hard to test on Sandbox!
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battk
03/12/2020, 9:42 PMdepending on your email settings, it could be easier
battk
03/12/2020, 9:43 PMmodify the workflow to not check the field
battk
03/12/2020, 9:43 PMif the reply you set on the case is not automatically sent, then its probably send to customer
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jen
03/12/2020, 9:44 PMit's actually on create of the case, but probably same concept
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David B
03/12/2020, 10:14 PMHey, I seem to remember seeing an automatically generated .js file in my file cabinet that was a copy of a custom workflow on the account
But now I can't for life of me find such a thing. Have either of you seen such a thing before?
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battk
03/12/2020, 10:50 PMno
battk
03/12/2020, 10:51 PMnetsuite probably generates suitescript for its workflows, but it shouldn't automatically generate the file in the file cabinet
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