Is there any way to access the Bounced Email Addre...
# suitescriptj
jen
05/15/2019, 5:18 PMIs there any way to access the Bounced Email Addresses list through script or saved search? I need to be able to either search it, or remove things from it, through SuiteScript
a
Albert Margarit (NS Eng Lead)
05/15/2019, 5:34 PMSearch type "Undelivered Emails" ?
j
jen
05/15/2019, 5:34 PMbut that includes ones that aren't on the hard bounce list
jen
05/15/2019, 5:35 PMI'm hoping to be able to identify who is on the list of "don't 'even TRY to send to this address"
a
Albert Margarit (NS Eng Lead)
05/15/2019, 5:35 PMI see
j
jen
05/15/2019, 5:35 PMsince we get .... no notification when we try to send (I did write a scheduled script for that already) and they stay on for a minimum of 30 days
jen
05/15/2019, 5:35 PMI keep getting people on my team who are saying "my customers aren't receiving my emails"
jen
05/15/2019, 5:36 PMam hoping to either have a script to take people off after 72 hours or something, or have a pop-up in the Message window that says "this email isn't going to go through cuz person is on hard bounced list"
a
Albert Margarit (NS Eng Lead)
05/15/2019, 5:36 PMI am not sure that's possible 😞
m
Martin Horacek
05/15/2019, 5:36 PMWasn't there a setting somewhere to set how many days the email would stay on that list? Not sure, but I think I've seen it somewhere...
j
jen
05/15/2019, 5:36 PMthere is but minimum is 30 days
jen
05/15/2019, 5:36 PMwhich is a loooong time
m
Martin Horacek
05/15/2019, 5:37 PMgot it
j
jen
05/15/2019, 5:37 PMI can search the Undelivered EMails list but that doesn't tell me if they are on the Hard Bounce list.
jen
05/15/2019, 5:39 PMit's really unfortunate that there is no feedback to the sender to let them know that NS isn't going to try to send the email.
m
Martin Horacek
05/15/2019, 5:39 PMlooking into it - there's mostly a workaround to things that are limited by NS - let's see if this is a case
Martin Horacek
05/15/2019, 5:42 PMHmm, this doesn't help 😄
j
jen
05/15/2019, 5:43 PM😄
jen
05/15/2019, 5:46 PMI might have to do something hacky like
Copy code
$.get('/app/common/entity/bouncedaddresses.nl', function(response) {
// Do stuff
})m
Martin Horacek
05/15/2019, 5:50 PMyep, worst case 🙂
a
Albert Margarit (NS Eng Lead)
05/15/2019, 5:51 PM🙈
j
jen
05/15/2019, 5:53 PMI know
jen
05/15/2019, 5:53 PM¯\_(ツ)_/¯
m
Martin Horacek
05/15/2019, 5:53 PMStupid question - how will you remove the ppl from the list? Can't seem to load that record type, right?
j
jen
05/15/2019, 5:54 PMyou don't wanna see all the hacky solutions we already have in place
jen
05/15/2019, 5:54 PMright now I think the only way is from the Bounced Email Addresses page
jen
05/15/2019, 5:54 PMthat's why I was wondering if there was a way to remove by script.
jen
05/15/2019, 5:56 PMCurrently all we have is a scheduled script that runs every 4 hours, and tells people if any emails they sent were undelivered. But a) that relies on my team to actually read the notification emails and b) by that point they are working on something else
m
Martin Horacek
05/15/2019, 5:56 PMI'd actually like it too, so looking into it.
j
jen
05/15/2019, 5:56 PMwe don't even really WANT a hard bounce list at all though I understand why it's implemented like that
m
Martin Horacek
05/15/2019, 5:58 PMI'm quite sure the flag is on the employee/contact record... it will be hidden however..
j
jen
05/15/2019, 5:58 PMyeah that's what I think too
jen
05/15/2019, 5:58 PMsince it shows there with the coloured bar
jen
05/15/2019, 5:59 PM Copy code
nlapiServerCall('/app/crm/marketing/bouncedemailserver.nl', 'removeBounce', [address]);jen
05/15/2019, 5:59 PMhmmm
jen
05/15/2019, 6:00 PM Copy code
var invalidAddress = nlapiServerCall('/app/crm/marketing/bouncedemailserver.nl', 'getBounceCause', [address]);jen
05/15/2019, 6:02 PMsweet I think I can use this
m
Martin Horacek
05/15/2019, 6:02 PMcool
j
jen
05/15/2019, 7:59 PMJust talked to NS, you can do a saved search at least on Entity and filter for Bounced
103 Views