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I've been trying to create an online case form for a number of weeks now, and I can't figure it out. I was expecting to be able to create the form used in the script file, but it doesn't seem possible. There are mandatory fields that have to be set in the UI, so it seems like you have to use the template in conjunction with the fields selected in the UI. I'm not even sure what the client script is for. Can someone give me some background into how this works? I've spent far too long on this and it seems like it just doesn't work, custom HTML or not.

one issue: customer gets specified on the form, but it's not respected. case arrives with customer=Anonymous Customer.

contacts give an error: invalid reference key

contracts (custom record) give an error: invalid reference key.

what do you mean create the form used in script file? regarding anonymous customer - see suiteanswer: 14188

i tried to use form.create() in the script file.