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Morning all! I've got two questions: 1. How do you...
# general
b
Morning all! I've got two questions: 1. How do you guys handle processing chargebacks? Anyone with experience using the Deductions and Chargebacks SuiteApp? 2. How do you guys handle processing bulk customer refunds? It looks like Celigo's Data Loader has an option for customer refund, but I've been pulling my hair out trying to actually get one to successfully import.
t
What error are you getting for the data loader?
b
Failed to create, update/transform record because null Possible reasons include > Something went wrong on NetSuite side. > You might have specified an invalid field value for a field. > You may have submitted an invalid record. Please consult NetSuite Support with NLAPI calls obtained from NetSuite Connection Debugger.
here's the latest mapping, i tried a bunch of variations of this, but all had the same error as above
t
On the error, what do you see in the error details tab for that error? It should show some suitescript
@brian rebuild the import and select SS1 prior to saving the import. The SS version can't be changed after saving. Here was my mapping that worked.
I'll check internally as well to see why SS2 isn't working and report back
b
cool thanks, ill give that a shot and let u know
t
I accidentally had my record set to customer payment on the SS2 config. This same mapping worked for me on SS2 and SS1
b
got it working! thank you so much
maybe it's the Use Dynamic Mode? do you always use that for every Netsuite import?
i also wasn't setting the Type so could have been that as well
either way, thank you
t
No I don’t always use dynamic mode though it is needed more often with SS2.0 imports just because of how NetSuite and ss2 work
b
interesting, thank you
t
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