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NetSuite Professionals

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Interesting. That does seem to be what NetSuite is putting on all their marketing materials now too. It always used to be the case that the difference was just that you could call in for premium and it was 24x7 versus online ticket only and business hours only for basic. I wonder when that changed?  :thinking_face: Probably around when they decided to take away our extra sandboxes :netsuite: :face_with_rolling_eyes:  They're really ratcheting the screws on pricing and all those little extra licensing things lately it seems.

But I wouldn't worry about it too much unless you're up for renewal very soon :laughing:

i thought it was email only during business hours so i was surprised to see this warning :netsuite:

So only defects and business down cases? Wow

This has been since long. I have encountered it multiple times with clients who are on Basic support. Around 2 years ago..... or more