@al3xicon, Kind of...? it was a forward from another external form email, so it was "easy" to deconstruct with substrings and the like. We used the inbound case capture to get the content then split it out to various fields.

@jarens thanks! sounds similar to my use case, which is to handle creating a support case, but also create some other records at the same time. i think i can rely on the email having the same appearance every time, so substringing should work...how big of an effort would you say it is generally?

Took less than a week to get it running. Another to live debug. At the end, though it was just one after submit event script.

right on - i appreciate the insight. thanks again!