All of my matrix items on my SuiteCommerce website are showing CAD as the currency, but it is pulling the USD rate for US customers. The Site Settings are set to Currency USD. When it was added to the website, it definitely was not showing CAD as the currency for US customers. In our sandbox, we are showing the correct USD currency sign for those items. No other items on the live website has this issue. What could be the cause of this? Images attached

Not sure I follow exactly. Are you saying that when a US customer logs in to your site they see the USD price when you want them to see a CAD price?

So when a US customer logs in, the actual # shown in the USD price, but they are seeing CAD as the currency sign instead of $

Ohh, interesting

SC

OK, have you checked all of the multi-currency settings are set up correctly, such as assigning a currency to the domain the Hosts section of the config record?

I double checked the steps from this NS article (ensured it was enabled, we have a currency set on the subsidiary, we have a subsidiary with the website) and all those settings are set up - but there is nothing set up on the Hosts section of the config record.

So, normally, setting up the Hosts array is needed for multi-language but we had some bugs recently that affected multi-currency and so I think the behaviour was changed https://docs.oracle.com/en/cloud/saas/netsuite/ns-online-help/section_3830019370.html#subsect_1521837231

So something like this right? This is new to me so just want to be sure I have the right idea on how this is entered lol

Yes

It worked! Steve you are the MVPPP - you are such an asset to this community and have been SO helpful with everything, I appreciate it!

😄

Wow, can we get this in SuiteAnswers posted? or should we rely on #C06V7S5E77Z to get it as an input for future references? haha

I'll send a request to the tech writers to get the docs updated