Has anyone started hitting more 401 login errors r...
# suiteqla
Allegra Aguiar
05/31/2024, 4:47 PMHas anyone started hitting more 401 login errors recently with SuiteQL? I'm noticing from about ~2 weeks ago that previous processes for syncing large accounts have started hitting an elevated level of 401 login errors, which I usually attribute with timeout issues from Netsuite's side...
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Edgar Valdes
05/31/2024, 4:52 PMWhere does the call come from?
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Allegra Aguiar
05/31/2024, 4:54 PMOur backend of our product- unfortunately I am not a backend engineer so I don't know the specifics, but if you have any hunch on what could be causing this would love to hear! I was wondering if there was a way we were generating the token, or a header we aren't passing in that signals to keep the connection alive longer that we were missing??
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Edgar Valdes
05/31/2024, 4:58 PMHard to tell. We have a third party integration that touches 2 different endpoints: a middleware and NetSuite (its a sync job). When we have timeouts they always have been in the middleware layer, not in NetSuite.
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Allegra Aguiar
05/31/2024, 5:02 PMWe directly hit Netsuite!
Allegra Aguiar
05/31/2024, 5:03 PMAnd usually retrying the request will remedy the immediate 401, but then a new one will hit a 401 like a couple minutes later
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battk
05/31/2024, 5:39 PMTBA and the Login Audit Trail is the usual place to start
battk
05/31/2024, 5:41 PMif its a intermittent signature related error, then whoever implemented your authorization related code likely is not encoding the values in the authorization header
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Allegra Aguiar
05/31/2024, 7:11 PMThey are for a customer account, so we don't have immediate access to login audit trail unfortunately 😞 it's super weird bc it will run requests fine that are less than a minute response times, but requests longer than a minute it will immediately return a 401
Allegra Aguiar
05/31/2024, 7:11 PMBut in postman, we can get those requests to come bacck
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battk
05/31/2024, 7:13 PMyou arent going to get very far without the logs
battk
05/31/2024, 7:13 PMso either get the logs or reproduce the problem in an account you control
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