Hi All, we have connected our NetSuite environment to SSO. Lately, I have encounter an issue while using "view record link" via WF action the link is not valid for the user because it without SSO. How can I solve it? Thanks!

Hard to know without confirming configuration and seeing the behavior, but… Before I went down too many rabbit holes: 1. Is this something that is critical? Wouldn’t someone with SSO have knowledge that they need to login to see the resource? If critical, I would check the following: 1. File a Support Case after checking SuiteAnswers. 2. Is SSO the default configuration for all roles? Can it be? Does that change the behavior? >> TEST IN SB. 3. If it’s essential, and support calls it an enhancement, consider composing the url to include the target auth url based on use of SSO on the user’s role, instead of using the native functionality.

I have the same case but not with SSO, but with roles in general. 1. User has Role A and Role B. 2. User is logged in with Role A (or Role A was the last active role he used). 3. User gets email with View Link. 4. User clicks the link. The Record is not available in Role A, but in Role B. 5. NetSuite shows error. 6. User complains the link is wrong, because it directed him straight to an error. 7. I look for new career opportunities.