Hi All, I have client(AU) based who gets SO (USA ...
# csvimports
r
Hi All, I have client(AU) based who gets SO (USA customers - US tax) via shopify integration. It create the SO with a tax code of
10.25%
. We then manually invoice the line and the tax code reverts to
0.25%
(same tax code as SO .same address). The client has asked me to update the Invoice tax rate to match the SO line rate. This is to repair the data while we try to figure out why tax rate changed. I have tried to do a CSV import which didn't allow me to update it. Then I tried the Script (load and save) which gave me Internal Server Error. Question: Any idea how I can fix the invoice tax rate to match the SO rate (CSV or script wise) . P.S if I enter a SO line manually for the item it defaults to the tax rate that is shown on the invoice. Slack Conversation
k
it seems you have different rates in shopify and NS for the same tax code. If you need to match NS to Shopify go to NS tax setting for you code and modify them.
r
Yeah we ended up deleting the transactions, turning off line level tax and reimporting them. seems to have fixed the issue
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