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NetSuite Professionals

Is there a way to see a log of our Sandbox Refresh History (all refreshes)?

Yes, but last I checked it wasn't very intuitive.

Setup &gt; Company &gt; View Billing Information &gt; Component Usage

Component will be marked with:

`Sandbox Refreshes Count`

If you're an email hoarder like me, you could also search for all the activation emails. But never knew about <@U071A13AG2Z>'s suggestion. TIL

I don’t usually get the activation emails.  I USED to but at some point they stopped.

<@U071A13AG2Z> that only shows me the count

is it in this list?  Argh it’s huge and full of file cabinet stuff

Yeah, thats the downfall, if you have a long history with NS, its going to be massive

Screenshot 2024-05-07 at 11.22.06 AM.png

wish I could tell which SB each one was for

basically fighting w/our account rep as one refresh failed and I’ve been asking since Feb to be credited

They can be useless sometimes. I had an account rep before that didn't know they capped SB refreshes :facepalm:

I have never worried about running out of SB refreshes, but now I do

How does it work? Does the counter reset on contract renewal? Is it related to the Service Tier? :thinking_face:

I _think_ it resets on contract renewal, not 100% though

typically for a 3 year deal, you'd see 36 SB refreshes - they assume 1 per month

Sounds fine. Working with two SB instances I rarely refresh both on the same month, usually SB1 on month 1, SB2 on month 4 and so on. Each SB is refreshed every 6 months max, but never in the same window both of them.

I’m not worried about running out but it’s the principle of the thing

if they f*** up our refresh, I don’t want it to consume a refresh

In that case, I'd hope they could just provision a count of 1 back to your available refreshes

three months of emails to our support & account reps and she’s still confused