What is the usual warranty process in NetSuite? Simply put, our customers return the original product and we replace it with a new one. Accrual of warranty Is it normal to just create a saved search of cumulative sales eligible for warranty? We accrue 5% of it as warranty. And have a script auto-create an auto-reversing journal at month-end? Actual return/warranty 1. 0-dollar RMA is created. 2. Item Receipt is created. 3. 0-dollar SO is created for the replacement. 4. Item fulfillment is created. The GL impact affects COGS but we want it to post to warranty expense. Obviously, we can't change the account of the item. To move it to the right account, do we: A. Use allocation feature B. Use custom GL plugin C. Use a script that automatically creates a reclassify journal/s Taking into consideration that COGS gets recalculated and we reopen periods that may also recalculate COGS which means the related reclassifications must be updated as well.