Other Charge items are not displaying the item name on the invoice, just the internal id of the item. At a minimum we want to show the item name. We marked Display In Website and it is the same thing:
a
Andrew Yap
04/17/2024, 4:28 PM
I was able to replicate this issue on SuiteCommerce bundle, and it seems enabling the display in website field and populating the webstore display name on the item record resolves it. This seems to be undocumented change as this was perfectly working before without the need to enable the field
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Steve Goldberg
04/17/2024, 5:25 PM
I don’t know about Other Charge items specifically, but I see this when an invoice contains items which are not available to the web store (eg due to categorisation/uncategorisation)
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texmc
04/17/2024, 5:41 PM
I can't get it to work even if I mark Show Uncategorized. It must be some sort of bug as at a minimum the item name should appear.
texmc
04/17/2024, 5:42 PM
Going to try and open a case with NS
👍🏻 1
texmc
04/17/2024, 10:19 PM
texmc
04/17/2024, 10:20 PM
looks like this is the native behavior but to me if the item name can't be returned its a bug