I'm getting a strange permissions error:

Code: INSUFFICIENT_PERMISSION Details: Permission Violation: The restrictions on your role deny you access to this record.

It's thrown in

LiveOrder.Model.getFieldValues()

. It only happens on a few users. I have also disabled all modifications to our LiveOrder.Model and still get the error. Anyone have suggestions on troubleshooting?

It’s a really vague error that’s hard to analyse tbh. Are you able to identify who these specifics users are? For example, I have seen issues like this when a user from another sub tries to use a site/item/record of some sort that belongs in another sub

I can identify the users, yes. What does "sub" mean?

subsidiary

This was resolved by switching the user back to the NetSuite pre-defined Customer Center role. A comparison of roles shows: Reports Return Authorization Reports View None Reports Sales Order Transaction Report View None

So, what you're saying is that by not having access to those reports, it causes the error?

Yes. It sounds like a strange thing to say, I know.

Well, it’s a data point to investigate at least

Some more testing has revealed that this seems related to customers that have Quotations created in their transaction history. Just fyi.

OK, and do they have the right permissions to view/edit estimate records?