Okay so something weird is happening here. it looks like for one user JE are getting stuck without generating tranid/transaction number, but also when loaded in a search it shows a tranid/transaction number. this is happening for 1 user when they copy a JE. i think it has to do with approval workflow? The user does not have an approver, but the copied transaction has been approved, don't know if that could interfere with the workflow? If i try to edit the record, the record is not opened, but a copy is generated. also might be impacted by being in a closed period, but i don't feel like opening last month just to troubleshoot this if i don't have to. Anybody have any ideas?

Does your JE in limbo has system notes tab available? I am having similar issue with bill payment voiding JE from last week, no tranid or systemnotes. Couldn't figure out what is causing it, even the ACS team couldn't figure out. Now NS support and technical team is looking into this - no answer yet. In my case I have feeling something to do with tax nexus but it seems ok (note that for admin role it works but not for any other other role).

my issue has no system notes either. my issue is just for 1 user, and i haven't been able to find a way to recreate issue.

The status in the last section is Pending Approval (like it is supposed to in the normal course of business) and the JE status is approved (because of the copying). I suggest you tweak your WF making copies to also go through the full approval process. In the meantime you want to edit it and approve it

thats the issue, if i click edit it does not edit the record, it generates a new copy, and if i instead of clicking edit add &e=T to url the record still will not load in edit UI. The workflow currently will clear all approval fields on a copied record making so i can't even recreate this issue.

I would go to NS Support and ask them to fix it

so i have confirmed that these JE are stuck because the user's approver was removed. so that explains why they got stuck in a state where the approval system said they were approved, but NS said they weren't. the part that i can't figure out is why the transactionID was never generated and why when i try to edit the records, they generate copies. i can see that in the XML NS thinks they have not been generated yet.

This transaction is in sort of state of limbo. In my case URL does gives some clues xxxxx.app.netsuite.com/app/accounting/transactions/journal.nl?cp=T&*nexus*=1&*warnnexuschange*=F&*memdoc*=0&transform=vendpymt&advbilltransform=F&at=T&cf=219&id=68817&void=T&transform=vendpymt&usefirstopenperiod=T&id=68817&whence

the part that is driving me crazy is i cannot replicate the error. i have copied the same transaction with the same role, with the same approval setup. no global permissions anywhere. the worflow logs say that it is setting to approved, but in xml it shows that the status is pending.