one of our users matched a JE and payment that net out to $0 so no matching transaction was recorded. they are wondering, how would they go about reversing this match then?

Go to the payment transaction and deselect the JE in the Apply subtab?

I don't think a payment record will be created as the total I guess is zero, right Jason? By reversing, you mean you want to "unlink" the JE from payment is it? Then simply edit & save the JE, it will break the relationship

I think the net is 0 but not the total per transaction. For example, JE is -1000 and payment is 1000. Net to 0. If you go to the payment transaction, you should be able to unlink it from the JE, I suppose?

yes @Luis that’s correct. i was told that the issue was solved, the JE has to be unapproved, then reapproved but I’m not sure why this would have fixed it 🤔

In my experience, simply Edit then Save the JE serve the purpose