Hi, Our AR team is not able to create a credit memo due to the error.“This record has been locked by a user defined workflow”. We have an invoice workflow and locked it in the approved state. We don’t have any WF on the credit memo. I don’t understand why a locked invoice record is blocking credit memo creation. Can someone please respond ASAP, as it is an urgent matter? If we remove the lock record on the invoice, users can modify the record, which we don’t want. Please provide your input on this. Thread in Slack Conversation