Just wanted to check others experience with the NetSuite renewal and what % uplift you have seen for your renewal? Any feedback is appreciated

Best time to negotiate is before you're on the platform. Have seen numerous companies that managed to secure an increase cap for 2 renewals in their initial agreements, but have never seen someone get it later. They will eat away at your discount once you're on, because they know how painful it is to move. Used to be much more reasonable and less aggressive about it before Oracle acquired them in 2016. Had one rep tell me that post-Oracle acquisition I should expect a 5-15% YoY increase annually (and this was before all the inflation of the last few years). Best you can do is sign a multi-year agreement (and ask for a discount because of that) and try to minimize user/feature growth. Also start negotiating as early as possible, so they're not trying to pressure you into agreeing immediately. Nowadays, I think I'd be pretty happy with a 5% increase, and could probably live with even a few points above that, even if I would fight it/grumble about it pretty hard.

From what I've heard/seen NS is trying to remove all discounts and get to list price (or as close as possible) with most recent renewals...then on top of it they are raising License costs 20% Once you give up your discount you can almost never get it back. The only option to get discounts back is usually to buy more stuff at a discounted price which could effect your entire renewal (possibly) but again that will be slowly eroded so if you can stomach a 3 year contract it might be a good idea to do so

Appreciate the feedback

My prior renewal (always had 3 year renewals) was at about a 50% discount - still going back and forth but as of now they are saying they can honor a 15% discount. That works out to about $695/head/month. Ridiculous. I'm researching other offerings - but it's obviously hard to transition.

@Christina Oh Depending on your size I’ve worked with Odoo before with decent results. I’ve really been impressed with Zoho. I can’t believe all the features they include at no charge. It wouldn’t support larger businesses but if you are small or small to mid I bet it could handle it. Also I’ve heard sage is decent too