I’m trying to grant access to RP for a user. She is set up on Prod, SB, and RP, with the same details (same email) and roles on all envs. She cannot get into RP. On RP (only) I see this message on her employee record, even though it’s the same email as elsewhere. What’s going on here?

The Suite Answer is the equivalent to Have You Tried Turning It Off And On Again?

yep