Has anyone contacted NS Support on this?
# performancet
Tim Chapman
02/02/2024, 3:51 PMHas anyone contacted NS Support on this?
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Nick W.
02/02/2024, 3:52 PMI have a case created.
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Corey Schwoebel
02/02/2024, 3:58 PMIm doing that now as well
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AnaFarms
02/02/2024, 5:08 PMI created a case and they added me to Defect 754798: Performance > Slowness > Multiple Transactions
AnaFarms
02/02/2024, 5:09 PMU3 urgency
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Samantha Preston
02/02/2024, 5:50 PMwhat does U3 urgency mean?
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AnaFarms
02/02/2024, 5:51 PMThe urgency level assigned to your defect is U3. U3 issues are treated as priority work by NetSuite Product teams during business hours.
Based on our recent defect resolution performance, 50% of U3 issues were resolved within 4 days, and 80% within 9 days. Once we determine the best path forward to resolve your issue, we will communicate the planned date and time for resolution.
AnaFarms
02/02/2024, 5:51 PMHowever, they have since updated it to U2.
AnaFarms
02/02/2024, 5:51 PMWhich is more urgent.
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Samantha Preston
02/02/2024, 5:52 PMok. I thank you. I didn't know what that meant!
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Nick W.
02/02/2024, 5:53 PMU1 is the highest. U2 - Our target range for resolution is within 1-2 days
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