We just turned on Payment Instruments, and our Sui...
# suitecommercew
wes_w
02/02/2024, 12:14 AMWe just turned on Payment Instruments, and our SuiteCommerce site on Threads Theme now displays:
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I think it's a permission issue on the customer center role. Does anyone know what permissions are needed after turning on Payment Instruments?
wes_w
02/02/2024, 12:19 AMHere's a screenshot:
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Steve Goldberg
02/02/2024, 11:47 AMI think you need permissions for Lists > Payment Instruments
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wes_w
02/02/2024, 2:21 PMOK, the permission for Payment Instruments was set to None... Should it be Create or Full?
wes_w
02/02/2024, 2:22 PMI Set it to Full, and still the same error
wes_w
02/02/2024, 2:59 PMFound this on SuiteAnswers (#9918), and set the permissions on our customer center role to match (not all options show up in my role record), but still the same result.
wes_w
02/02/2024, 3:59 PMOK, I think I've found the issue. We have multiple customer center roles set up from when we installed SuiteCommerce that need to be cleaned up.
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Steve Goldberg
02/02/2024, 4:18 PMAh, so what was the precise issue? That the customer was not assigned to the right one?
Steve Goldberg
02/02/2024, 4:19 PMAnd yes, I think it requires Full permissions, because we would expect a customer to add/edit/delete them. I’ve asked the tech writers to chase this because I don’t think it’s documented.
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wes_w
02/02/2024, 6:10 PMIt's weird. We had multiple customer center roles in use at the same time for no good reason. I'm cleaning it up to one role for all web customers.
👍🏻 1
wes_w
02/02/2024, 6:15 PMSome of the customer records don't even have a role... And they were created just a few months ago.
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Steve Goldberg
02/02/2024, 6:27 PMIn General Preferences, there’s a dropdown where you can choose which role is assigned to new customers
Steve Goldberg
02/02/2024, 6:27 PMI didn’t think it was possible to have new customers not assigned a role
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wes_w
02/02/2024, 7:38 PMWell some don't... The role was correctly set up in General Preferences
wes_w
02/02/2024, 7:41 PMIt looks like they may have had the roles taken off the record in some cases, either the customer was fraudulent, or inactivated.
wes_w
02/02/2024, 7:41 PMRole doesn't show up in System Notes
wes_w
02/02/2024, 7:42 PMSo it's really hard to say what actually happened on those customer records
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