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Mini-question: by the looks of it, hyperlinks will not work in a support case, correct?
I'm programmatically creating a case, and I wish for it to link to a record in its message body. Interestingly, the &lt;br&gt; tags for interpreted as line breaks, while the &lt;a href&gt; tag remained as plain insert text (and exposed HTML)
Just verifying to see if links aren't supported or if I did an oops along the way.

can you type a hyperlink in case body in web UI?  that's the answer probably.

Yes, it works if I use the Web UI. Rich text editor, I can convert some text to a link if I want to.
So that leaves me wondering how I can pull that off when I'm building the message body through a SuiteScript. :thinking_face:

maybe create a test case manually, make a few hyperlinks.  pull it via api and see how the raw data looks like.

<@U02420FMPGB> Does it require wrapping in `&lt;body&gt;&lt;/body&gt;` ?

Hmmm. Worth a shot. I could give that a try later. Probably tomorrow; today I'm working on routine start-of-month stuff.