Hi all,I have a situation where emails sent from a transaction record, if the customer replies, they got back to the transaction record. We want them to come back in and create a case though, as the emails on the transactions dont get looked at. Any suggestions for how to handle this? Ideally looking for things others have done that they know worked! I am not too bad with workflows, but have no coding skill, but have recently found an external resource i can use through this group if needed!

you will need a workflow to trigger when email reply comes in which will create a case or task.

We already case email to case capture turned on, but it doesnt capture when its replying to an email tgthat originated forma transaction in NetSuite. I will have a look at the workflow option.