Another issue I am having: Converting a Quote to a Sales Order on our SuiteCommerce website From what I am seeing, I have everything set up correct as per the following: • Customer Center role has the ability to create quotes • Purchase Ready Status ID is configured correctly and is the status on the current quote • Invoice Form ID is also configured correctly • Quote has a shipping address and sales rep selected But I am still unable to select the "Review and Place Order" button to actually convert the quote into a sales order. Any other areas that I am missing that I should check?

Is the quote in a state where it can be converted to a sales order? Normally, you need to set the status to the value to the one with the highest non-100% confidence. In other words, it needs to be 'approved' by the sales rep before the customer can convert it.

When submitted online, the quote status is "In Discussion" - I created a new status for Prospect called "Approved" that's at 90%, and then took that internal ID and placed it in the Purchase Ready Status ID field in the website config record. I changed the quote status to my new "Approved" status, but alas, I am still unable to convert the quote.

OK, well normally the text below the totals will tell the user why it cannot be completed but it looks you’ve customised the text string

I am new to the company so unsure on what all is customized - but that is a great catch! I'll look into that and come back if I get stuck.

No problem. And the most common place that custom text strings are added is in the site’s configuration record, so check there also

I was able to figure it out - it was the shipping address not having a phone number (we do not require it currently).

Nice! Glad you figured it out