If you have a contact that has access to sign in o...
# suitecommercem
Marvin Roman
01/05/2024, 4:28 PMIf you have a contact that has access to sign in on multiple customer accounts. As long as they have different passwords there shouldn’t be an issue with them signing into the correct account right?
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Steve Goldberg
01/05/2024, 4:29 PMWell they would need different email addresses, rather than different passwords
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Marvin Roman
01/05/2024, 4:49 PMIf we changed the email address on the access page but not the contact would that work?
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Steve Goldberg
01/05/2024, 4:52 PMWhat access page?
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Marvin Roman
01/05/2024, 4:53 PMOn the customer page where you give them access doesn’t it allow you to change the email too?
Marvin Roman
01/05/2024, 4:56 PMWhat if they are separate contacts for each customer but with the same emails and different passwords?
Marvin Roman
01/05/2024, 4:56 PMWe are trying not to have to rewrite completely who the emails are going to.
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Steve Goldberg
01/05/2024, 4:58 PMOh, under Access > Contacts? Yes it does, but changing that would still update that contact’s email address (I assume anyway) because they’re linked records
Steve Goldberg
01/05/2024, 4:59 PMI honestly don’t know what happens if you have multiple contacts that have access but have the same email address
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Marvin Roman
01/05/2024, 4:59 PMMakes sense
Marvin Roman
01/05/2024, 5:01 PMThanks. In our testing multiple contacts worked fine. I guess when it was moved to production they used the same contact and attached them to multiple customers and we started having problems with them getting the wrong customer with the specified password.
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Steve Goldberg
01/05/2024, 5:03 PMSo it worked fine as long as the passwords were different?
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Marvin Roman
01/05/2024, 5:03 PMAnd different contacts.
Marvin Roman
01/05/2024, 5:07 PMWe are going to build an extension in the long run to be able to use the same and interrupt the login process and have them choose which customer. We just didn’t want to have to rapidly develop that. In that case we will probably have unique emails and not passwords instead. That way we will change the email for the actual login and pass the password to the actual login. But we aren’t sure all the downstream effects of having the wrong email on the contact.
Marvin Roman
01/05/2024, 5:09 PMThanks for your quick answers.
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Steve Goldberg
01/05/2024, 5:22 PMI have heard of others do that and there are partners who have built solutions for that (eg https://shop.anchorgroup.tech/single-login-customer-swapping)
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