Hi all! Wanting to know how others handle this situation. Example: Customer ordered two items: Item A and Item B and paid $50 total Our fulfillment center only ended up fulfilling 1 of the items: Item A Our customer support team created a new sales order for Item B for free as a reship How do I handle the first sales order with both items? We still want to create a cash sale/invoice from the original order for the whole $50 even though we didn't end up shipping Item B. How do I go about the original order? If I close the line, then the dollar amount goes away

You could have created a second item fulfillment from the initial sales order. No need for a second sales order, you could either delete or close it.