Hi everyone, I've worked in industries that don't really have returns, and now I am working in a returns heavy world. I am confused by the Return Authorization process. Is the proper return/refund process: Return Authorization --> Credit Memo --> Customer Refund (with a possible Item Receipt somewhere along the process)? If this is true, why am I not able to add a shipping amount (that is to be refunded) to the Return Auth? Is the work around to simply pass that info along so that the Credit Memo eventually receives it?

Create a Shipping Cost item which we can add as we issue return authorizations. Below are the steps: 1. Navigate to List > Accounting > Items > New. 2. Select Other Charge: For Sale. 3. Name this Item (Ex. Shipping Cost) 4. Under Accounting tab, select an Income Account (Ex. Freight and Delivery). 5. Click Save. Process Return Authorization: 1. Go to Customer Record. 2. Under Sales tab > Transactions Sub tab > select Invoice with status Paid In Full > Take note of Shipping Cost in the Summary box or Shipping tab of the Invoice. 3. Click Authorize Return button. 4. Add Shipping Cost Item. 5. Manually enter the unit price equals to the Shipping Cost you noted in Step 2. 6. Click Save. Process Refund from the Return Authorization: 1. Click on Refund button. 2. Click Save.