If “in transit” quantities are consistently returning zero, it could be due to a few reasons:
a. Status Check: Ensure the transfer orders are correctly marked as shipped. If they’re not, the system won’t recognize them as “in transit.”
b. Saved Search or Report Configuration: Verify that the saved search or report you’re using to track “in transit” quantities is configured correctly. It should be set up to show quantities from the moment the transfer order status changes to shipped and until it’s received.
c. Workflow or Script Interference: Sometimes, custom workflows or scripts can interfere with the standard processing of transaction statuses. Check if there’s any custom code that might be affecting the transfer order lifecycle.
d. Permission Issues: Make sure that the roles looking to view “in transit” quantities have the necessary permissions to view the relevant fields and records.
To diagnose further, you can create a new saved search from scratch for transfer orders with the status ‘shipped’ and ensure the criteria and results are set up to display the correct fields.