Generally speaking, from which transaction should ...
# administration
a
Generally speaking, from which transaction should a Return Authorization be created against? Sales Order or Invoice/Cash Sale?
m
If fulfilled, not invoiced, then SO. If fulfilled and invoiced, the Invoice. If sold in cash, then cash sale
a
Thanks @Merk Are there any best practices reasons as to why the invoice would be preferred over the SO if billed?
t
We do SO only.
m
Can't tell why from invoice over SO. The only things differentiate the invoice from SO is a) there are multiple invoices for a SO and b) invoice is the last transaction in the sales chain. It also to do with the role's permissions. A customer wants to return. Some companies give users to view/edit invoice, so they can create RMA from invoice. Some only grant permission to SO. Therefore the user has no choice but to create RMA from SO.