Generally speaking, from which transaction should a Return Authorization be created against? Sales Order or Invoice/Cash Sale?
m
Merk
12/08/2023, 12:25 PM
If fulfilled, not invoiced, then SO.
If fulfilled and invoiced, the Invoice.
If sold in cash, then cash sale
a
AnaFarms
12/08/2023, 12:41 PM
Thanks @Merk Are there any best practices reasons as to why the invoice would be preferred over the SO if billed?
t
Tim Chapman
12/08/2023, 12:47 PM
We do SO only.
m
Merk
12/08/2023, 12:58 PM
Can't tell why from invoice over SO. The only things differentiate the invoice from SO is a) there are multiple invoices for a SO and b) invoice is the last transaction in the sales chain.
It also to do with the role's permissions. A customer wants to return. Some companies give users to view/edit invoice, so they can create RMA from invoice. Some only grant permission to SO. Therefore the user has no choice but to create RMA from SO.