I can't reset this user's 2FA. The email is valid and I'm using an Admin role, but it throws an error message.

You cannot perform the actions you selected for this user. Possible reasons include: you entered an invalid email address, you do not have adequate permission, or you are not an administrator in all the accounts to which this user has access.

Its most likely a user that has access to another account that you do not have access to. We see this a lot in consulting. It is difficult to reset someones password because we all have different accounts we are added to that the other person may not have.

They're an end user, so that seems strange, but I suppose it's possible. The email is also a work-specific domain, so that would be odd.

try removing access and then re enable it, may be it will fix the NS global access table

Didn't work, unfortunately.

😖🤔

It's worse when it's a customer centre account that's doing it. Users rarely know they were using netsuite

Oof, yeah, I can see that. This is an employee, at least.

I get this when I forget the user has access to the SB, I have to remove SB Access then reset, then readd the user to SB. Hope you find what is causing it!

that means issue is with the NS global access table which manages authentications for all types of users across the board.

We've had a few people completely unable to register with MS authenticator. Should I contact NS Support?

MS Authenticator issue - I am hearing for the first time - better call NS

This has been an issue with me for one specific customer. It was an old original ‘development’ account Netsuite support would not specify which other account as I was not an admin on that other account. In the end I just got the user to change their access email address.