So what mechanism does NetSuite have to handle thi...
# accountingc
Chris
11/07/2023, 9:13 PMSo what mechanism does NetSuite have to handle this situation?
:EDIT: So I talked to NS and we are able to re-print the check, but I am not running into another limitation we are unable to change the pay to address of an approved check. We need to be able to update the check's address or else it's just going to get lost again.
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PWN
11/07/2023, 11:04 PMYou cannot change that because it is no longer the 'same' check then - why not void with a reversing journal entry and redo correctly?
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Chris
11/07/2023, 11:07 PMAre you referring to the accounting pref void transaction using reversing journals?
Chris
11/07/2023, 11:18 PMI believe they didn't use it because of the following:
When you check this preference, you can no longer void the following transactions: sales order, estimate, cash sale, invoice, return authorization, cash refund, and credit memo.
Chris
11/07/2023, 11:19 PMIt seems so odd that you have to enable this feature that breaks the void on other transactions.
Are you expected to just enable and disable when you need to use it?
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PWN
11/08/2023, 9:41 AMDo you ever need to void any of the above though? The setting also enables voiding a bill payment which I have yet to meet a customer that didn't need
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Chris
11/08/2023, 12:30 PMI will ask the finance team again but the reason they didn't want to enable it is sometimes they use the void on sales transactions. I believe for record keeping.
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Parth
11/22/2023, 1:55 PMThat preference changes the method of voiding (using a contra JE as opposed to removing the GL impact of the payment), not enables it. You should be able to void without it
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Chris
11/29/2023, 7:15 PMHi, not sure what you mean.
Without enabling the feature we are unable to void the bill payment so that the bill is re-opened. I spoke with support and they told me that it seems the best way to deal with this is to enable the feature, void and then disable
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