How do we setup Dunning Emails in NetSuite based ...
# suiteflow
d
How do we setup Dunning Emails in NetSuite based on Billing Address even though Invoice is raised against different Legal Entities. Appreciate for kind support here!
m
What do you mean by “based on billing address”?
It seems like you would need to have a way to tie an email address to the billing address so you are emailing the bill to instead of the customer record. Do I understand that correctly?
d
Yes, correct - want to send emails mapped to billing address
m
To do this you would need to add an email address field to your address records. Then use that in your dunning workflow instead of the native email field. Alternatively, you can just add a custom field to your invoice called "Dunning Email" (or whatever you like) then just enter/source that information when the Invoice is created as well.
d
Thank you - however, I’m still confused with based on billing address conditions and there is one even if invoice is raised against different legal entities