I'm having image issues - for a couple of products...
# suitecommercew
Will
10/26/2023, 5:52 PMI'm having image issues - for a couple of products the images are duplicating and for other products I just need to remove an image.. at any rate, the system is not allowing me to delete these images. this is the notification I'm getting when I attempt to DELETE an image..
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Steve Goldberg
10/27/2023, 9:33 AMNot seen that for an image before. If you can track down where the image is referenced and delete the reference, that's the ideal solution. If not, it may be automatically associating the image with records due to naming convention -- if you're sure you don't need the image any more, you could just try renaming it to something junk, to break the image association, and then try deleting it.
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Will
10/27/2023, 12:47 PMthanks @Steve Goldberg ! ill try that. seems we have a LOT of images ill need to do this with. le sigh.
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Steve Goldberg
10/27/2023, 12:49 PMWell you could also change the name of the products. That would also break the image association… if that is indeed the problem
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Will
10/27/2023, 12:49 PMby name do you mean SKU?
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Steve Goldberg
10/27/2023, 12:55 PMI do
Steve Goldberg
10/27/2023, 12:56 PMBut it depends on whatever you’ve used to set up the association
Steve Goldberg
10/27/2023, 12:56 PMSKU is the most common, some people use name, some people use MPC (?) etc
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Will
10/27/2023, 1:34 PMi've been told that SKU is how to do it - i assumed it was the only way. are you saying that i cna associate images with something other than SKU? if so - is there a doc talking about this?
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Steve Goldberg
10/27/2023, 1:38 PMThere are a few options
Steve Goldberg
10/27/2023, 1:39 PM(‘Warmth’ is a custom field I created ages ago.)
Steve Goldberg
10/27/2023, 1:40 PMw
Will
10/27/2023, 1:40 PMthank you!!!!!!!!!!
Will
10/27/2023, 1:41 PMquestion; if i were to change ours from item number to display name ... would it change for all? and thus render all images broken? or would it change moving forward, and then i could change as i go?
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Steve Goldberg
10/27/2023, 1:41 PMIt would break all existing associations
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Will
10/27/2023, 1:50 PMwell... crap
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Flo
10/27/2023, 5:11 PMYou shouldn’t be changing this config if your website is live, it will break all product images. Also i wouldn’t change the item name to break the association, I would just change the name of the image you want to delete.
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Will
10/27/2023, 6:17 PMThanks @Flo! When I get to a point of changing the image type, i wont mind doing it because ill be prepared for it..
Will
10/27/2023, 6:17 PMand thanks for the suggestion on changing the image title to break associations! good call!
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