Anyone uses RF-Smart with FedEx integration? We're...
# generalj
JC
10/20/2023, 4:44 PMAnyone uses RF-Smart with FedEx integration? We're having problems with PO # {otherrefnum} not showing up on the label? Has anyone dealt with something similar in the past?
Thanks,
t
Tim Chapman
10/20/2023, 4:54 PMAre you using the pack station? Or RF-Smart shipping?
j
JC
10/20/2023, 5:13 PMRF smart
t
Tim Chapman
10/20/2023, 5:14 PMI understand RF-Smart but are you printing the shipping label through the hand held gun, the RF-Smart pack station, or their rf-smart shipping product
j
JC
10/20/2023, 5:41 PMrf smart shipping product
t
Tim Chapman
10/20/2023, 5:42 PMHave you opened the carrier configurations and set the label field mappings?
j
JC
10/20/2023, 5:42 PMwe did
JC
10/20/2023, 5:42 PMand we are using reference 1 and 2 in the shipping configs
t
Tim Chapman
10/20/2023, 5:42 PMHave you reran the background jobs?
j
JC
10/20/2023, 5:43 PMit works fine with native shipping
JC
10/20/2023, 5:43 PMbut with rf smart it doesn't reference the PO#
t
Tim Chapman
10/20/2023, 5:43 PMYou can do an inbound mapping and map it to a custom field inside of RF-smart
Tim Chapman
10/20/2023, 5:44 PMBut it will source from the Item Fulfillment so if that field isn't on the IF, you can add that.
Tim Chapman
10/20/2023, 5:45 PMI supposed you could do a createfrom.otherrefnum potentially
Tim Chapman
10/20/2023, 5:45 PMAnd then you would source that custom field to your label field mappings
Tim Chapman
10/20/2023, 5:50 PMessentially it would look like that on your carrier integration page for FedEx
j
JC
10/20/2023, 5:55 PMWhere is this screenshot?
t
Tim Chapman
10/20/2023, 5:56 PMRF-Smart shipping -> Configurations -> Carrier Integrations -> FedEx
j
JC
10/20/2023, 6:27 PMThank you
t
Tim Chapman
10/20/2023, 6:28 PMLet me know if you need help with the inbound mapping.
j
JC
10/20/2023, 6:28 PMJC
10/20/2023, 6:29 PMdoesn't look like I have that option
t
Tim Chapman
10/20/2023, 6:30 PMDo you guys ship through this website - https://app.shipping.rfsmart.com/? That's what I meant by their RF-Smart shipping product.
j
JC
10/20/2023, 7:21 PMNo
JC
10/20/2023, 7:21 PMall integrated in NetSuite
a
Alan Marsh
10/23/2023, 8:54 PMJC - did you get the answers you needed here? Happy to help further
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