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Team, anyone having issues with authentication to ...
# integrations
a
Team, anyone having issues with authentication to an SFTP server via SSH Keys? We have been connecting okay for a long time but since this Monday we are getting authentication errors : {“type”“error.SuiteScriptError”,“name”“FTP_CANNOT_ESTABLISH_CONNECTION”,“message”:“Could not establish connection to No more authentication methods available.“}
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Hi @Antonio Garcia! Yes we are also experiencing the same issue since Monday around 12.45 CET! Netsuite support has not given us any other info than "verify credentials part ( because the username and password are case sensitive )"... not so helpful... ping @Andrea Rivetti
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thank you @Sara Gregorsson Yes, same time for us. It seems an issue in NetSuite then. I have a case open with support too.
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What's your case number? Our's is 5419512
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Our case number is: Case # 5420898
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Thanks. Will reference to that in ours...
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thanks, likewise
just to confirm @Sara Gregorsson, you were also using authentication via SSH key, correct?
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correct yes
(the key still works well if connecting from other ftp client like FileZilla)
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yes, exactly our case too
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netsuite support wants us to check the pw 🙈
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of course
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We haven't experienced any issues at all since we implemented this in spring
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yes, same for us since we implemented it like a year ago
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Then it's some issue for sure
same*
Antonio, important to note that I have the same FTP transfer implementation in multiple clients and only 1 stopped working. All the others authenticating with SSH are still working well.
(same code for authentication of course)
So it's something related to the environment. Also, there are some misleading google articles mentioning the "allow all scripts" "allow multiple domain configuration"
But We are having "include all" our side
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thanks @Andrea Rivetti where is this configuration you mention?
can you think of any difference on the customer environment that works?
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No, it's exaclty: • same way to generate the SSH key pairs • same auth code • same way to store SSH key
So, exactly the same scenario
The only thing that change it's the FTP server we are connecting too.
Also, usually I'm getting that error while configuring the FTP server in a new project, while the client create the FTP server and it's not compliant with Netsuite
(never understood why, since it's the IT of the client configuring the FTP)
We know, looking at logs, that somehow Netsuite is not using the SSH key to authenticate but sending an empty password now
(last change in code / configuration was March, always worked perfectly)
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so, since Monday you also get this issue, right?
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where is the screenshot from? On the key?
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It's on the secret
In the key there is only the "restict to"
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okay, I am not using the secrets, just the key
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Yeah, that's why google threads are misleading
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someone suggested using the ip address instead of the domain name. I have tried it but same error
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Hi @Antonio Garcia Did you get any helpful feedback from NS support at all yet?
They raised a defect now. We have a planned call with the support after 13 also...
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hi @Sara Gregorsson, thanks for the feedback. Yes, they referenced the defect. Let’s hope they fix it soon.
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Hi @Antonio Garcia Our connection is working now again since Saturday. Netsuite has not confirmed anything yet regarding if they fixed it or not. But it's working for us at least 🙂
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yes, I noticed it is working for us too, but no official response 🙂
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