I wonder what (low) percentage of people fill these questions out:

I fill them all out

Always. Some of them with a pre written answer that I tweak slightly.

normally file my cases through support center instead of SA, so don't have to fill them out

When I go to Support Center I get logged out, so I don’t usually use that

I fill them out, but many just say, "see initial description" or N/A

Just seems like so much hoop jumping when my answer is pretty much “we pay hundreds of thousands of dollars for this software and we expect it to work”

Are you insane? What crazy world do you like in where this is the norm? netsuite

I fill some of them out, depending on the issue.