Hi all we are looking to possibly implement RF Sma...
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Kelli Webster
10/03/2023, 4:17 PMHi all we are looking to possibly implement RF Smart for WMS. Does anyone mind sharing their experience and if it is worth to implement?
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MGBC
10/03/2023, 5:52 PMRF Smart is a very good WMS. Great support and great implementation resources. It is very expensive.
MGBC
10/03/2023, 5:52 PMWhat type of business are you in? If it's simple pick, pack, ship for ecommerce or B2B orders then the NetSuite WMS works well
MGBC
10/03/2023, 5:53 PMIf you have Manufacturing, Assemblies, Kit/Items, SErialization, Lot Numbering or anything more advanced RF Smart has built features to make that much more user friendly
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Kelli Webster
10/03/2023, 6:09 PMYes we are looking to track Lot numbers. Currently there is not a Serialized tracking but that may change in the future. Since RF Smart is so expensive is there any other alternatives to NetSuite WMS as well. We have been hearing that there is still a lot of work that needs to be done on NetSuite WMS and its not always reliable. Is that your experience?
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MGBC
10/03/2023, 9:34 PMI haven't had too many issues with the netsuite WMS
MGBC
10/03/2023, 9:36 PMIt worked well accept for 1 problem where when you go to pick an order, if the items were not physically available but NetSuite thought you had quantity on hand (ie, an inventory variance) then you would get stuck and could not complete the order.
However, in the most recent release they fixed that issue so I believe it is working well now. As far as reliability I've never experienced a problem with it's overall reliability. I mostly had problems with certain features that did not exist or did not work how I expected them to
MGBC
10/03/2023, 9:38 PMOne thing to note is with a WMS you will need to make sure you have someone responsible for keeping the transactions "cleaned up" each day.
For example, make sure Pick List are getting completed and fully closed, Sales Orders are getting fully shipped/closed, Inventory Counts are getting completed/approved, etc. If you leave partially processed transactions in the system it will make a very "dirty" system that is prone to lots of data errors. And it snowballs FAST! Maintaining a WMS is a lot of work that many companies are not prepared for and therefore get frustrated with them quickly. Most of the complaints I've seen with the NS WMS are because of poor maintenance of orders/data not because the WMS didn't work well.
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Kelli Webster
10/04/2023, 9:59 PMThank you so much for the information!. Can you elaborate on what features you expected that did not exist within the system?
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RJMNS
10/05/2023, 9:56 PMIt worked fine for us, though we had a very simple use case. Past tense "worked" and not "works" only because we had a shift in how we did some stuff that caused us to not need a WMS anymore.
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MGBC
10/05/2023, 10:55 PMThe biggest feature was work order picking. It only supoorted WO picking for non wip work orders 1 at a time. The need was to batch together WIP work orders for picking and production
MGBC
10/05/2023, 10:56 PMAlso short picking Waves was not supported which I think is fixed now
MGBC
10/05/2023, 10:57 PMCycle counting was pretty bad too but they just released smart count which I think is better but never tried it
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