Anyone else receiving script errors due to the Sma...
# inventoryn
Nisi Vlashi
09/20/2023, 3:13 PMAnyone else receiving script errors due to the Smart Count 4.0 upgrade last night? Users trying to pull up assemblies and inventory are getting an error: {“type”“error.SuiteScriptError”,“name”“SSS_SEARCH_ERROR_OCCURRED”,“message”:“Search error occurred: Record ‘customrecord_sc_setup_preferences’ was not found.“,”id”“”,“stack”[“Error\n at SC_ServerGateway.getSetupPreferenceDetails (/SuiteApps/com.netsuite.smartcount/src/common/gateway/SC_Gateway.js16955)\n at SC_ItemPreferencesUseCase.getSetupPreferenceDetails (/SuiteApps/com.netsuite.smartcount/src/ItemPreferences/usecase/SC_ItemPreferencesUseCase.js2633)\n at new SC_ItemController (/SuiteApps/com.netsuite.smartcount/src/ItemPreferences/controller/SC_ItemController.js856)\n at Object.beforeLoad (/SuiteApps/com.netsuite.smartcount/src/ItemPreferences/main/SC_UE_Item.js1426)“],“cause”{“type”“internal error”,“code”“SSS SEARCH ERROR OCCURRED”,“details”“Search error occurred: Record ‘customrecord_sc_setup_preferences’ was not found.“,”userEvent”null,“stackTrace”[“Error\n at SC_ServerGateway.getSetupPreferenceDetails (/SuiteApps/com.netsuite.smartcount/src/common/gateway/SC_Gateway.js16955)\n at SC_ItemPreferencesUseCase.getSetupPreferenceDetails (/SuiteApps/com.netsuite.smartcount/src/ItemPreferences/usecase/SC_ItemPreferencesUseCase.js2633)\n at new SC_ItemController (/SuiteApps/com.netsuite.smartcount/src/ItemPreferences/controller/SC_ItemController.js856)\n at Object.beforeLoad (/SuiteApps/com.netsuite.smartcount/src/ItemPreferences/main/SC_UE_Item.js1426)“],“notifyOff”false},“notifyOff”false,“userFacing”:true}
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Stephanie Hughes
09/20/2023, 4:10 PMYes, we did - everyone but admin role.
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Nisi Vlashi
09/20/2023, 4:41 PMYeah, that’s exactly what we’re seeing as well.
Nisi Vlashi
09/20/2023, 4:41 PMAny update from Netsuite on resolution?
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Stephanie Hughes
09/20/2023, 4:42 PMWe changed the script SC UE Item to execute as administrator. 🤷♀️
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Nisi Vlashi
09/20/2023, 4:50 PMHow/where can I do the same given that the script is locked?
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Stephanie Hughes
09/20/2023, 4:55 PMIf you are administrator, you can change the Execute As Role setting on the applicable script deployment(s).
Stephanie Hughes
09/20/2023, 4:56 PMThat was our solution in a pinch - we weren't going to wait on NetSuite.
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Nisi Vlashi
09/20/2023, 4:58 PMOkay, I think the issue is that in an attempt to fix the issue, I tried to uninstall the SmartCount SuiteApp. The uninstall failed and now the SuiteApp has an install status = FAILED and I don’t see a way to reinstall to try your fix… The support team at Netsuite really sucks….
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Todd Juenemann
09/20/2023, 7:01 PMAlso, if you give a role the SetUp Preferences (2) View permission, this also resolves the issue. NetSuite put a (2) after ours as there was already a Setup Preferences permission in our system.
Todd Juenemann
09/20/2023, 7:32 PMOur Warehouse managers are also unable to load anything on the SmartCount Review page, it just sits and spins and never loads. Checked permissions and they all are good.