How can I determine the selected

customform

of a Support Case record in view mode in a User Event script? Use case: I need to conditionally hide/show some fields on the record in both edit/view mode but only on this particular custom form.

Have you tried

context.newRecord.getValue({ fieldId: "customform" })

?

it’s null in view

Can you deploy a client script directly to the custom form in question that manages field visibility?

That would only work in edit mode tho

Ah gotcha - I'm not familiar with that usage

this is frustrating. Obviously the record KNOWS what form it’s using

@michoel might know - his Field Explorer Chrome extension shows the customform in View mode, possibly through some browser JS fun.

I think you can get it with

search.lookupFields()

(at least you can for transactions), though obviously that's less than ideal from a performance standpoint.

I had the same thought but no joy, not exposed to search like it is on transactions

Well that's a darn shame. In that case I have no idea what the best option would be. Absolute worst-case, could you add a new field that copies over the ID of the custom form in beforeSubmit or something?

@MTNathan Since multiple users might access the record using different forms based on Role preferences and restrictions, I'm not sure that would scale

True, I guess it depends on if you have restricted forms for cases. Though in that case maybe you could use the user's current role as a proxy for which form is being used?

Unfortunately, if a Role has access to more than one form, that won't be reliable.

unfortunately all roles use many forms

Could you create a field that does not store a value, do not show it on the form, customize the label on the custom form, then load that Field's label in beforeLoad? @jen

so I’ve done something similar. I do already have a field that only shows on this form (stored). Since I already have a client script that runs on all the forms, in that script, I’m checking if my “this form only” field is visible. If so, I’m on my desired form and I think I can probably do what I need to do with that info, even though it’s in Client script and not UE.

Nice! If you do end up need to move into UE, the approach I outlined above works in

beforeLoad