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Does anyone have experience with ShipJunction? Our fulfillment emails to customers don't have the tracking number in them because netsuite thinks theyre a FedEx number when they are actually USPS / UPS. I can't seem to figure out what is causing this. ShipJunction is writing the tracking number into the netsuite records - and far as I can tell the tracking numbers are correct... but the customer isn't getting the tracking number in their automated fulfillment email

<@U8X7E86M6> - do you have any suggestions or places I can look for answers with this problem?

Sorry, I don’t have any experience with ShipJunction

the issue, though, appears to be in the email.. netsuite isn't serving the tracking number to the fulfillment email :confused:

ahhh i found the problem!! thanks <@U8X7E86M6>... we were using the wrong short codes!

:sweat_smile: I don’t think I did anything but I’m glad it’s worked out