NetSuite support has refused to provide support for the NetSuite Connector Amazon Product sync as expressly written in their help documentation after trying their documented troubleshooting steps claiming they cannot assist because the implementation was not done by NetSuite. This may be a legal issue that has to be dealt with, however, in the meantime, has anyone run into an issue with products not syncing to Amazon?

thats’ bs btw, their job is support.

My sentiments exactly. I believe I have determined this was pretty much retaliation by the “Vertical Lead” since the client did not purchase the implementation services from NetSuite.

Thank you so much for reaching out to us. Per the advise of our Vertical Lead, you need our ACS or Professional Services Team for your concern since the implementation is incomplete.

As much I want to help, this is not within support’s scope for implementation.

You’re now seeking to proceed with the next steps of the implementation. If you have the documentation from the previous team, please do prepare it since we will be endorsing you for ACS or Professional Services team making sure that you have full coverage of your setup.

Your account manager will be reaching out to your soon.

wow! we have been in these sticky situations before but glad to see you got it working 🙂

Thanks.

with the amazon product sync?

No, Walmart Product sync

wow…these guys just release products faster than they can support it

For sure. They bought this from FarApp. It is a total POS.

wanna get on a quick zoom and see if I can help? it’ll be the first time working with it but happy to see what i can do 🙂

No need. If you aren’t familiar with it, it won’t help.

okie dokie

I’ve looked at every single setting.

i just go with the philosophy two heads are better than one and if it can be helpful, it can. But, don’t wanna waste your time though 🙂

I appreciate that.