Has anyone had any experience using a User Event t...
# generalg
gstea6
08/21/2023, 2:24 AMHas anyone had any experience using a User Event to get (https GET) a native Netsuite URL?
the response I'm getting is the login page, instead of the intended function.
When i plug the url directly into the browser, it works normally, presumably because I'm already logged in.
r
raghav
08/21/2023, 2:48 AMUserevent is getting called through ui or server side ?
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gstea6
08/21/2023, 2:51 AMUi. Executes after submit on transactions.
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battk
08/21/2023, 3:21 AMwhich native url are you trying to get
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gstea6
08/21/2023, 3:23 AMThe url used by Netsuite to attach a transaction to a support case:
https://{company_id}.app.netsuite.com/app/crm/support/transaction/attachtransaction.nl?supportcaseid={case_id}&transactionid={id}
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battk
08/21/2023, 3:28 AMg
gstea6
08/21/2023, 3:38 AMThat does work, for "supported record types"
However, I'm wanting to use the Netsuite url as you can use it to attach unsupported transaction types to support cases, and it does not cause any other errors
Eg. Credit Memo, Refund, Return Authorisation
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battk
08/21/2023, 3:41 AMwhat did your attempt to use it look like
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gstea6
08/21/2023, 3:59 AMI'm just going to attach this as plain text. It returns a complete HTML page.
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battk
08/21/2023, 4:19 AMthe attempt at using record.attach
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gstea6
08/21/2023, 4:22 AM Copy code
{
"type": "error.SuiteScriptError",
"name": "SSS_INVALID_ATTACH_RECORD_TYPE",
"message": "Attaching of record type creditmemo to supportcase is not supported.",
"id": "",
"stack": [
"attachRecord(N/recordImpl)",
"afterSubmit(/SuiteScripts/ACL/User Event/attachSupportCase.js:35)"
],
"cause": {
"type": "internal error",
"code": "SSS_INVALID_ATTACH_RECORD_TYPE",
"details": "Attaching of record type creditmemo to supportcase is not supported.",
"userEvent": "aftersubmit",
"stackTrace": [
"attachRecord(N/recordImpl)",
"afterSubmit(/SuiteScripts/ACL/User Event/attachSupportCase.js:35)"
],
"notifyOff": false
},
"notifyOff": false,
"userFacing": false
}b
battk
08/21/2023, 4:45 AMstart on something like a sales order first
battk
08/21/2023, 4:45 AMwhat you are trying doesnt even work for the more normal transactions
g
gstea6
08/21/2023, 4:48 AMOnly when url is inputted directly into browser
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battk
08/21/2023, 4:50 AMi dont know what your code looks like, but your error message suggests it wouldnt even work for a sales order
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gstea6
08/21/2023, 4:53 AMYeh, I don't know how to get Netsuite to recognise the login credentials, and unfortunately I don't have both id's in client
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battk
08/21/2023, 4:57 AMwork at getting record.attach working for support cases to sales orders
battk
08/21/2023, 4:57 AMthen graduate to support cases to credit memos
battk
08/21/2023, 4:57 AMyour approach so far suggests you never tried getting sales orders or something similar to work
battk
08/21/2023, 4:58 AMand then dismissed it as an option after failing at credit memos
battk
08/21/2023, 4:58 AMdismiss it after you get a supported transaction like sales orders working
g
gstea6
08/21/2023, 5:00 AMSales orders work for me using record.attach, but I don't require that. Only required for non-compatible transactions, hence why I am using a direct link.
gstea6
08/21/2023, 5:00 AMJust keep getting stuck with how to call that link from a server script.
gstea6
08/21/2023, 5:01 AM*url
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battk
08/21/2023, 5:05 AMwhat did your code for record.attach on a sales order look like
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gstea6
08/21/2023, 5:32 AM Copy code
record.attach({
record: {
type: record.Type.SALES_ORDER,
id: newRec.id},
to: {
type: record.Type.SUPPORT_CASE,
id: scId}
});b
battk
08/21/2023, 5:55 AMfails for me
battk
08/21/2023, 5:55 AMg
gstea6
08/21/2023, 6:02 AMInteresting
I'll see if I get time to play with Client side tomorrow, maybe a JQuery
c
CD
08/21/2023, 9:25 AMYou might be better off just creating a custom field on your case to reference the transaction
w
Watz
08/21/2023, 9:58 AM@gstea6 google is your friend... (and @michoel and @battk)
https://stackoverflow.com/questions/50031869/how-can-i-attach-a-support-case-to-a-sales-order
❤️ 1
👍 2
g
gstea6
08/21/2023, 10:55 PM@Watz Appreciate that thanks!
For Reference:
• It works for Sales Order, but not for Credit Memo.
• However, if you specify the type as "transaction" (as a string, rather than the object reference) it will work for other transaction types like Credit Memo.
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