Hey Everyone i have a question, when i sync payo...
# general
l
Hey Everyone i have a question, when i sync payout from Shopify to NS using Celigo I'm always getting missing transaction for Cash credit type of transactions order that got paid using shop cash are not being included in the payout have someone here faced same issue Thanks
d
It sounds like there might be an issue with the configuration or mapping in the Celigo integration between Shopify and NetSuite. You should review the settings related to cash credit transactions and Shop Cash payments in the Celigo integration dashboard. Ensure that the appropriate transaction types and payment methods are correctly mapped and synchronized between the two systems. If the issue persists, you might need to reach out to Celigo's support for assistance in resolving this specific synchronization problem.
l
@david Thanks for the response, yeah the payment method mapping is correct the only thing i noticed is when CD is created for that cash credit the etail transaction ID is empty