It sounds like there might be an issue with the configuration or mapping in the Celigo integration between Shopify and NetSuite. You should review the settings related to cash credit transactions and Shop Cash payments in the Celigo integration dashboard. Ensure that the appropriate transaction types and payment methods are correctly mapped and synchronized between the two systems. If the issue persists, you might need to reach out to Celigo's support for assistance in resolving this specific synchronization problem.