our tracking numbers are not passing through to cu...
# suitecommercew
Will
08/02/2023, 3:32 PMour tracking numbers are not passing through to customers, and i just stumbled onto this within an item fulfillment page > packages > tracking number > linked URL= javascript:void nlOpenWindow(%22/app/common/shipping/packagetracker.nl?id=583312%22,%20%22packagetrackingnumberfedexpopup%22,%20%22width=750,height=1000,resizable=yes,scrollbars=yes%22)
the tracking number is correct, but the URL that is linked to the tracking number is this ... and that's returning an err
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Steve Goldberg
08/02/2023, 3:40 PMNot an expert on this but are these for FedEx? I’m aware there is an issue related to this, which is documented on this page https://docs.oracle.com/en/cloud/saas/netsuite/ns-online-help/section_N2462284.html#bridgehead_N2462358
Note: FedEx uses a dynamic tracking link based on load balancing. This could mean that in some cases your customers’ tracking links redirect to a Page Not Found page on the FedEx website. In these cases, your customers can enter their tracking number into FedEx’s tracking website to view tracking information.
Steve Goldberg
08/02/2023, 3:41 PMIf this is you, then we have an open issue for it (644616) if you want to submit a case and have it attached to it
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Will
08/02/2023, 3:47 PMfor us it seems to be USPS proving the most problematic
Will
08/02/2023, 4:30 PM(and FWIW - this is a USPS shipment... but for some reason it's pulling a fedex URL)
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