Hello, I have a question. We have a situation where we created a credit memo from an invoice but used a different item on the credit memo. The issue we are running into is no revenue element or arrangement was generated for the credit memo. NetSuite does flag the element as being generated but I do not see one. how can we fix this? thank you.

what is the “flag” and where is it? but really, the only option is to create a journal as a source transaction and book your revenue credits this way. ARM does not work well with manual interference.

it is the Revenue Element Creation Pending field

it obviously will never be created, go with JE, add revenue stuff to it, and it will solve it

thanks