Hi, I have a scenario where custom script generates PO allocating SKUs which have the same receipt date and shipping method per supplier. We paid a Vendor Prepayment against a PO . However, the PO has been cancelled due to vendor delays. With changed receipt date, the items will be automatically moved by the script to a new PO. What would be the best practice in this scenario?

can't speak to how to fix it in this instance, but would suggest looking into the feature 'inbound shipments'. Just going by your post, it sounds like it might fit your business needs so that you don't have to mess with the original POs

Hi David, Thank you for recommendation. NetSuite account used by my company has been heavily customized and we are currently working on removing some of those customizations and streamlining processes. Unfortunately, in the meantime, we have to deal with all the pain that they bring.

funny (concerning from the the script creation perspective) that this scenario was not included in the script. the script needs to be re-written including the scenario with vendor prepayment cancellations. Go back to your script writer and tell them to fix it.

Hi Karina, NetSuite created customizations on implementation. There's no documentation available of the customizations that were made or any business process mapping available. It's basically going through scripts trying to figure out what will break next if you try to make any changes to fix the business process issues.

you are not alone, Izzy! happens all the time. I suggest hiring someone and documenting what the script does step by step (they can do it right in the script) and then adjusting it as you need it. If you can drop the script altogether, it is probably the best in your circumstances