Is there a way to have a rejection process for SO? It seems that SO is not part of the approval routing preferences which is probably why I can't have a Rejected status option unlike in other transactions?
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Eric B
06/29/2023, 4:20 PM
Set it to Cancelled?
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Luis
06/29/2023, 4:23 PM
Cancelled can't be reopened though, right?
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leo_ns
06/29/2023, 5:14 PM
closed, can be reopened.
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Tigran
06/29/2023, 5:24 PM
You would need to use an SO Approval Workflow to incorporate a rejection option.
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Luis
06/30/2023, 4:10 AM
Yes, but I can't control the status though at the top where it should say "Rejected" @Tigran
I'll check if closing the SO is fine. @leo_ns
Thank you.