Are sublist in case Record (message sublist mainly) not accessible in suitescript?
Even though their are mails, the count is coming as 0.
m
Marvin
06/29/2023, 6:31 PM
I haven't tried it, but the alternative would be to use 'N/search' to find mails attached to the case.
r
raghav
06/29/2023, 8:20 PM
Trying to implement some requirement which requires userevent script and access to case record emails at the time of case creation.
Search will not work.
b
battk
06/29/2023, 9:30 PM
how are you creating a case with rows in its message sublist
m
Marvin Roman
06/29/2023, 10:42 PM
Using the search module should work fine in a userevent script to access the emails.
It might also be a sublist subrecord which is accessed differently.
r
raghav
07/07/2023, 11:36 AM
Some cases are replying to our no reply email.
Sent through our inhouse app.
And when they do the case gets created.
There is an email field called "incomingmessage" that I could use to fetch the email, but its returning partial email not the complete thing.