<@U02UA8A3LK0> we appear to have the same issue. H...
# generaln
neklan
06/09/2023, 7:07 PM@Nick W. we appear to have the same issue. Have you been able to open up a case with them about it? Have they acknowledged a defect yet?
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Nick W.
06/09/2023, 7:17 PMDefect 723860 filed on my end for CyberSource issue. U3 Urgency Level.
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neklan
06/09/2023, 7:30 PMis your instance running in the Seattle datacenter by any chance?
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Nick W.
06/09/2023, 7:30 PMyes, I did see they acknowledged an issue with the Seattle DataCenter UI, so not sure if it is this issue.
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Ryan B
06/09/2023, 8:43 PMWe are also on the Seattle datacenter and unable to process authorizations or captures through Cybersource and unable to send orders to our WMS (Accellos).
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Nick W.
06/09/2023, 8:48 PMMy ticket was escalated to a U2 urgency level.
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Ryan B
06/09/2023, 8:53 PMWe are seeing orders flow now and we can process through Cybersource - I hope it holds.
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Nick W.
06/09/2023, 8:55 PMthanks Ryan! We just tested and it is working on our end as well.
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Nick W.
06/09/2023, 9:02 PMOfficial reply on my case that engineers have resolved the issue.
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Ryan B
06/09/2023, 9:03 PM@Nick W. Same.